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No matter where your debtors
are located, CFM has the resources and ability to represent
you in the appropriate recovery of your asset.
These
fundamental principles of collection allow us to constructively
resolve problems and maintain good will:
We focus squarely on the issue or situation, not the person.
When an account becomes delinquent it is generally the
circumstances, not the person that has changed.
We try to maintain the self-esteem of the debtor. We approach
all past due accounts with professionalism, diplomacy, tact,
and courtesy. Many times, we are dealing with people who are anxious
and embarrassed -- people who could be trying to work out a
number of personal and financial problems.
We work hard to maintain good relationships. This positive
approach pays off in the debtor's long-range attitude and in a
client's bottom line. We take the initiative and make things
happen. We don't just collect accounts -- because we work with
the debtor and assist in addressing unique circumstances
whenever possible.
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